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#160. Hamish Sheild is a Microsoft MVP and Power Platform consultant specialising in applying Design Thinking practices to our apps and projects to make them more human-centred. Hamish and I discuss the different activities and artifacts we've experimented with before starting the delivery phase of our Power Platform and Dynamics 365 projects.

Join us as we discuss:

03:43 Design thinking exercises and goal setting

08:45 Inclusion of developers in the discovery phase

09:48 Importance of day in the life sessions

11:59 Exploration of design sprints

17:10 Creating customer and user journey maps

18:48 Utilizing user story maps for clarity

24:21 The role of prototyping in projects

25:11 Developing solution blueprints with Dynamics 365

30:18 Size and refinement of initial product backlog

32:02 Establishing environments

32:48 Business process maps

35:35 Crafting stakeholder maps for project success

HAMISH SHEILD


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00:00 - AA 160 Hamish Sheild - audio

00:08 - Business Process Maps